Cancellations must be submitted by email to firstname.lastname@example.org All email correspondence must originate from the account on the record of registration in order to be considered a valid request. Cancellations received on or before September 15, 2019 will receive a full refund, less an administration fee of $25. Cancellations received on or after September 16, 2019 will not be eligible to receive a refund. Registrations can be transferred at anytime, with no processing fee. Please send all substitution requests to email@example.com.